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| Item number:
CIEN8-22001849 Manufacturer no.:
4870-64250-312 EAN/GTIN:
n/a |
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| Improve system availability with continual software enhancements and outstanding responsiveness
Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.
Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.
With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install. More information: Features | Number of years | 3 year(s) | | Service type | Next Business Day | | Service time (hours x days) | 8x5 | | Phone support | Yes | | Periodic product upgrades | Firmware | | Parts replacement | Yes | | Compatibility | RealPresence Group 500-720p: Group 500 HD codec, EagleEyeIV-12x camera |
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| Other search terms: guarantee extension, guarantee extensions, warranty, guarantee, warranty extension |
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