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| Item number:
CIEN7-18268502 Manufacturer no.:
01-SSC-4309 EAN/GTIN:
758479043096 |
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| More than a traditional, break-fix service, Dell SonicWALL Silver Support is a multi-layered security offering that provides you with access to critical firmware updates and upgrades, plus expert technical assistance and hardware replacement to keep your Dell SonicWALL solution performing optimally.
Available in one-, two- and three-year agreements, Dell SonicWALL Silver Support services include:
- Email/web/telephone support. For technical assistance
- Software/firmware updates. For all software and firmware updates and upgrades
- Hardware replacement. Advanced exchange for replacement of defective hardware
- Support tools. For access to Dell SonicWALL's electronic support tools
Silver Support 24x7 provides technical assistance 24/365, while Silver Support 8x5 provides technical assistance during local business hours 8:00 am – 5:00 pm Monday through Friday, excluding holidays. More information: Features | Number of years | 2 year(s) | | Service time (hours x days) | 8x5 | | Phone support | Yes | | On-site support | Yes | | Platform | NSA 3600 |
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| Other search terms: guarantee extension, guarantee extensions, warranty, guarantee, warranty extension |
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