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| Item number: C1EE3-8600169 Manufacturer no.: R7H24AAE EAN/GTIN: n/a |
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| StorMagic Platinum Support - Technical support (extension) - for StorMagic SvSAN - 6 TB capacity - emergency phone consulting - 1 year - 24x7 - response time: 1 h More information: General | Type | Technical support (extension) | | Service Included | Emergency phone consulting | | Full Contract Period | 1 year | | Response Time | 1 hour | | Service Availability | 24 hours a day / 7 days a week | Details | Service & Support | Emergency phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 1 year - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity medium ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity low ¦ Web support - 1 year ¦ E-mail consulting - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year | Software | Software Title | StorMagic SvSAN | | Licence Qty | 6 TB capacity | | Installation Type | Locally installed |
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