Veeam - Technical support (renewal) - for Veeam Backup & Replication Enterprise - 1 CPU socket - OEM - ESD - phone consulting - 1 month - 8x5 - response time: 2 h

General

Type

Technical support (renewal)

Service Included

Phone consulting

Full Contract Period

1 month

Response Time

2 hours

Service Availability

8 hours a day / 5 days a week

Details

Service & Support

Phone consulting - 1 month - response time: 2 hours - availability: 8 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 month - response time: 8 business hours - availability: 8 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 month - response time: 12 business hours - availability: 8 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 month - response time: 24 business hours - availability: 8 hours a day / Monday-Friday - severity level 4 ¦ Web support - 1 month - availability: 8 hours a day / Monday-Friday ¦ New releases update - 1 month ¦ Web knowledge base access - 1 month

Software

Software Title

Veeam Backup & Replication Enterprise

Licence Qty

1 CPU socket

Installation Type

Locally installed

Licence Pricing

OEM

Licensing Details

ESD