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| Item number:
C1EE3-7602413 Manufacturer no.:
R0F13AAE EAN/GTIN:
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| Veeam - Technical support - for Veeam Backup & Replication Enterprise - upgrade licence - 1 CPU socket - OEM - ESD - upgrade from Veeam Backup & Replication Standard - phone consulting - 1 year - 8x5 - response time: 2 h More information: General | Type | Technical support | | Service Included | Phone consulting | | Full Contract Period | 1 year | | Response Time | 2 hours | | Service Availability | 8 hours a day / 5 days a week | Details | Service & Support | Phone consulting - 1 year - response time: 2 hours - availability: 8 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 8 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: 8 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 24 business hours - availability: 8 hours a day / Monday-Friday - severity level 4 ¦ Web support - 1 year - availability: 8 hours a day / Monday-Friday ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year | Software | Upgrade from | Veeam Backup & Replication Standard | | Software Title | Veeam Backup & Replication Enterprise | | Licence Qty | 1 CPU socket | | Installation Type | Locally installed | | Licence Pricing | OEM | | Licensing Details | ESD | | Licence Type | Upgrade licence |
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